Shipping Policy

Last updated: 5/10/2026

Thank you for shopping with Kazoza. We aim to make your shopping experience simple and convenient, from checkout to delivery.

This Shipping Policy applies to orders placed through kazozauae.app and delivered within the United Arab Emirates (UAE).

1. Order Processing

Orders are processed after payment is successfully confirmed.

Our order processing time is typically [1–2 business days], excluding weekends and public holidays.

During busy periods, promotions, or public holidays, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

2. Delivery Areas

Kazoza currently delivers to locations across the United Arab Emirates, subject to courier coverage.

If your location is outside our delivery area, we will contact you to discuss available options.

3. Delivery Times

Estimated delivery times are:

• UAE: [Insert estimated delivery time, e.g. 2–5 business days]

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

• Standard shipping: 0
• Free shipping: more than 200 AED

Any applicable delivery charges will be shown clearly before payment.

5. Tracking Your Order

When tracking is available, we will send your tracking details to the email address or phone number provided at checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Delivery Information

Please ensure that your shipping address and contact number are accurate and complete when placing your order.

Kazoza is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer. If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will coordinate with the delivery partner to investigate and provide an update.

8. Damaged Packages

If your order arrives with visible damage, please contact us as soon as possible and provide your order number along with clear photos of the package and item.

We will review the issue and assist you in accordance with our Returns & Refunds Policy and applicable consumer protection requirements.

9. Changes to Shipping Details

If you need to change your delivery address, contact us as soon as possible.

We can only make changes before the order has been processed or handed over to the courier. Once dispatched, address changes may not be possible.

10. Contact Us

If you have any questions about shipping or your order, please contact:

Brand: Kazoza
Email:  info@kazozauae.app

Business address: Dubai
Kazoza — Make Everyday Better.