Refund policy

1. Change-of-Mind Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original condition.
  • The item is returned with its original packaging, tags, accessories, and included parts.
  • You provide your order number or proof of purchase.

To request a return, contact us at [support email / WhatsApp number] before sending the item back. Returns sent without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or videos, where applicable.

We will review the issue and arrange an appropriate solution in accordance with applicable UAE consumer protection requirements. Depending on the circumstances, this may include a repair, replacement, or refund.

Your legal rights regarding defective or non-conforming products are not limited by this policy.

3. Items Not Eligible for Change-of-Mind Returns

For hygiene, safety, or product-specific reasons, certain items may not be eligible for change-of-mind returns once opened or used, where permitted by applicable law. These may include:

  • Personal-care and hygiene products.
  • Items that have been used, installed, or damaged after delivery.
  • Products clearly identified as non-returnable before purchase.

This section does not affect your legal rights if an item is defective, damaged on arrival, or not as described.

4. Return Shipping

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

If the item is defective, damaged, incorrect, or not as described, Kazoza will coordinate an appropriate solution and will not charge the customer return costs where required by applicable law.

Please do not ship an item before receiving return instructions from our team.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Refunds will be issued to the original payment method where possible.
  • If the original payment method cannot be refunded, we will contact you to arrange an appropriate alternative.
  • The time it takes for the refund to appear may depend on your bank or payment provider.

Any refund required by applicable law will be handled in accordance with that law.

6. Exchanges

If you would like to exchange an eligible item, contact us at [support email / WhatsApp number].

Exchanges are subject to product availability. If the requested item is unavailable, we will discuss the available options with you.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [support email / WhatsApp number].

We will do our best to stop the order before it is processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the return process may apply.

This does not affect any cancellation or refund rights you may have under applicable law.

8. How to Contact Us

For return, exchange, or refund requests, please contact:

Brand: Kazoza
Email: info@kazozauae.app
Business address: Dubai

Please include your order number in all communications so we can assist you faster.

Kazoza — Make Everyday Better.